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BBYKUTE Designed in Scotland

CHRISTMAS SALE IS ACTIVE Up To 70% Off Code: XMAS

✈️ Free Shipping For Orders Over $40.

Use Sezzle To Buy Now & Pay Later!

HELP CENTER

NOTICE REGARDING COVID-19

First and foremost, we would like to express that the safety and health of our employees and customers is always our top priority. 

What does this mean for you?

  1. BBYKUTE’s designing and processing times are back to normal.
  2. Shipping at our checkout is not affected by any delays.
  3. We will notify you as soon as your order ships.   
  4. In the past 6 months of COVID-19 we have had zero parcels lost with our logistic partners.

We truly appreciate your understanding and patience while we all continue to navigate COVID-19 and it's outcomes. We hope you and your families are staying healthy, safe, and we look forward to ship your order soon!

Quality questions

What are the items made of? Quality Guarantee?

BBYKUTE represents commitment to fine quality and outstanding value at affordable prices. Our product materials are certified 14-18K gold, 925 sterling silver, genuine rhodium, Brass, Stainless Steel. We fully guarantee the authenticity of our materials and every order comes with a digital certification.


We use the highest quality PVD plating process available. This process allows our gold plated jewellery to last longer than any typical gold plating you may be used to. Our goals are that the item colour lasts as long as possible, the item should never turn your skin green, the item should never rust. All our items come with an unlimited quality guarantee in case of a manufacturing defect or so we will be happy to exchange it for free.


We are constantly working to improve processes to ensure our products are the longest lasting available.

Where are the items made and shipped from?

We design our items in Scotland upon our high quality standards, then distributed to our worldwide warehouses to facilitate international shipping.

Each individual product may be shipped from different fulfilment centres across the globe.

What are the diamonds made of?

BBYKUTE patented Diamond technology used on our In-house made items are, BBYKUTE certified Lab Diamonds with AAA+ light reflection clarity, almost impossible to tell the difference for the naked eye between a $3'000 diamonds and a BBYKUTE Certified Diamond, due to the special patented way our designers came up with creating a 99.99% reflective diamonds which makes it colourful and incredibly sparkly. We call it a KUTE Diamond.

No glue nor plastic nor glass is used into making BBYKUTE Certified Diamonds, they are set professionally each on its way with the edges, we also provide VS, VVS, Si, diamonds with GIA certificate of authenticity per request.

Payment questions

What methods of payment are accepted?

The following methods of payment are accepted:

- All major credit/debit cards such as: Visa, MasterCard, Amex, Discover, etc...

- Pre-Paid Debit Cards

- PayPal
- Sezzle - pay in 4 equal instalments, no credit required.

The account information you enter when purchasing products is sent directly in encrypted form (SSL), and only you and the Payment Service Provider have access to this information. Thus, no one else sees or stores the information about you.

When do you deduct the money on my account? What about Custom Tax?

We will not deduct the amount from your account before the goods start the production or depart from BBYKUTE warehouses.

There may rarely be made a reservation on your bank account if an error occurred during the payment. In this case, the amount will be released within 1-5 business days.

Please contact our customer service if this happens.

All packages are shipped via USPS/FedEx/DHL. Items shipped outside of the United Kingdom may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by BBYKUTE.

I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation Email after 24 hours, please contact us at help@bbykute.com with your inquiry.

Shipping questions

How long does shipping take?

Shipping times will vary based upon a few different conditions, including but not limited to:

- Total distance between us and you.

- What delivery method you select.

ESTIMATED transit times are as follows:

1) Standard Shipping - FREE

1 -16 business days delivery.

2) Express Shipping -  PAID

1 -7 business days delivery.

Please allow 1 - 5 business days of processing and production time for your order to ship out.

*98% of orders are shipped within an average of 8 days worldwide.

** Please allow an extra week during high volume periods for shipping times.

Will I receive a tracking number? How do I track my order?

Yes, we provide full tracking information via email and/or SMS text.

Tracking will be available once your product is shipped sometimes after it's shipped.

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.

You can visit our tracking page, to view more information about your order and whether it was dispatched or not yet. Or, you can always track your package by clicking on the link we've sent you. You’ll find the link in the same mail that confirms the shipment of your package.

Can I change my order/address?

We can change or remove items from your order, also correct any misspelled or auto-filled address incorrectly, as long as it has not yet been dispatched from our warehouse. If you want to make a change to your order, please write an e-mail to customerservice@bbykute.com with 'order change - and your order number' in the subject line.

My order is missing something! Or Arrived damaged!

Item missing:

Please note that sometimes we send order with multiple items in separate parcels depending on which was available to ship first. But, sometimes things can slip. Of course, you will receive all your products, which you have ordered. Contact us, and we will fix it!

Item Damaged:

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with your order number and picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

Can I cancel my order? What is your return & exchange policy?

We will be happy to stop the order if we can, however, our order fulfilment system is designed to ship orders as quickly and efficiently as possible. Therefore, your order may already be in the shipping process, and in that case, we will not be able to change or cancel your order. You need to receive the order, contact our return and exchange customer service then, wait our reply on instructions to send the goods back to.

If you try to bypass the return & exchange policy, by disputing charges on your payment method (like with the bank, or with credit card company) then you’re committing fraud and you can get in serious trouble.

Please visit our Return & Exchange policy page found at the bottom of this page, it is short and simple on the guidelines for returning your purchase.

I didn’t receive my package but my tracking number says it was delivered?

BBYKUTE is not liable for missing or lost packages once the tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbours or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to the shipping company, It might be that an item gets lost in the post, if so then you can open a claim with the shipping provider used.

If you're in the UK then tap here.

If you're in the U.S then tap here.

Or else contact your local post with the tracking sent to you to open a claim.

Based on the outcome of the claim, we may or may not be able to replace your order. In any case always let us know of the issue by contacting our customer service in case there is any extra help we can provide for such rare scenario.

Others

How do I take care of my jewelry?

Gently rub the surface of your piece with a polishing cloth. After use, always store your pieces in its jewellery pouch. To ensure product longevity and quality please keep away from water.

Wholesale Requests

Please forward your wholesale request, including the items you are interested in to help@bbykute.com with an email subject of: WHOLESALE

Complaints

Complaints must be made within a reasonable period after receipt of the goods, and the buyer is thus required to check the products as soon as possible after arrival.

Email: info@bbykute.com

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