By purchasing from www.bbykute.com, you accept and agree these terms and service.
Shipping & Returns
FREE SHIPPING ON ORDERS OVER $40
Shipping times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you.
- What delivery method you select.
ESTIMATED transit times are as follows:
1) Standard Shipping - FREE
1 - 16 business days delivery.
Sent via USPS / Royal Mail / Australian post / Canada Post /....
2) Express Shipping - PAID
1 - 7 business days delivery.
Sent via FedEx, DHL or UPS etc...
*98% of orders are shipped within an average of 8 days worldwide.
** All shipping options are fully tracked for your (and our) piece of mind.
To read more about Delivery questions please visit our Frequently asked questions page.
***SHIPPING TIMES MAY VARY DUE TO HIGH DEMAND*
All items are currently FINAL SALE.
Our shipping department triple checks every product and carefully pack every order to perfection, to make sure you receive your order in its best condition as just made by our jewellery designers. We are not responsible for orders damaged by shipping carriers.
If an item arrives damaged or never reaches the customer BBYKUTE agrees in advance to replace the item ordered with a new one and ship it to the customer for free of charge. Please contact us within 3 business days of receiving the package, along with images + order number at email@example.com
(Please allow 1-4 Business days for a response, we reply ASAP)
If under an exceptional case the return has been granted for an exchange:
The products must be returned in new, mint condition. Inspected in BBYKUTE Lab upon return, if products are altered or damaged (scratches, wreckage, usage etc.) do not qualify and may be discarded.
If you ordered the wrong size please contact us within 48 hours of making the order, along with your order number and size wanted instead at firstname.lastname@example.org
If you've received the wrong size to what is ordered, please contact us within 3 business days of receiving the item, along with images + order number at email@example.com for an exchange.
No refunds will be accepted.
BBYKUTE will repair the item should you experience any defects in craftsmanship or breakage. The warranty entitles you to a one-time repair of the piece - free of charge. Warranty is voided on user damage issues (i.e.: water damage, accidental breakage, etc).
*Shipping paid on Returned Items is non-refundable.*
*There will be a minimum 15% + $4.99 restocking fee for all qualifiable returns*
*If the leatherette boxes associated with certain products are not returned or returned damaged, the value of the box will be subtracted from the return.*