FREE SHIPPING WORLDWIDE

Once an order has been placed it approximately takes BBYKUTE.COM, 1-5 business days to process an order. The processing time is subject to change if there are any complications with the order. Orders ship each Monday and Thursday of the week.

BBYKUTE is closed on weekends and all major holidays.

Standard Shipping takes 3-10 Days to Arrive.

Express Shipping takes 2-5 Days to Arrive.

Custom Orders take 3-4 Weeks to Arrive. Once a Custom Ordered has been confirmed refunds will not be allowed. We advise selecting the cheapest shipping option for custom orders due to their processing time.

Please allow an additional five to eleven business days for the processing of orders during sale seasons.

*SHIPPING TIMES MAY VARY DUE TO HIGH DEMAND*

Failed Delivery

If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (BBYKUTE) at the customer's expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.

Items Not Received But Tracking Shows Delivered

Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address. Visit our FAQ page for more details.

Item Arrived Damaged:

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us within 24 hours with your order number and picture of the damaged product. Once received, we'll be happy to send out another free of charge.

Return Policy

Unfortunately, we currently do not accept any returns or exchanges. Our shipping department double checks every product and carefully packs every order to make sure you receive your order in its best condition. We are not responsible for orders damaged by shipping carriers.

In case you receive the wrong item or the order never reaches the customer (returned by logistics or lost and not marked delivered) BBYKUTE agrees in advance to replace the item ordered with a new one and ship it to the customer for free of charge. Please contact us within 3 business days of receiving the package, along with images + order number at info@bbykute.com 

By purchasing from www.bbykute.com, you accept and agree to these terms and services.