Custom Initial Heart Necklace is an elegant, shining custom-made necklace. With each letter fully iced, this piece is sure to complement any fit. Our Customized Collection features a unique design as it is your customization that makes it special plus our expertise and craftsmanship.
FREQUENTLY ASKED QUESTIONS
HOW GOOD IS THE QUALITY?
Our proprietary plating technique powerfully binds real gold to our base metals. BK’s gold plated, vermeil and solid gold pieces all look and feel the same. Our process includes:
• 100% Protection From Fading/Tarnishing/Rusting.
• Lead & Nickel FREE, Hypoallergenic.
• Scratch-Resistant Coating.
• Prong Set Diamonds.
• Rebust and easy to use clasps.
WHAT ARE THE SHIPPING OPTIONS?
FREE SHIPPING ON ALL ORDERS.
We ship worldwide using:
Fast Standard Shipping (3-9 Business Days) • FREE
FedEx Priority Shipping (2-5 Business Days) • From $14.99
Once an order has been placed it approximately takes bbykute.com, 1-4 business days to process an order. All packages are insured for free, and you will not be charged any customs/duty fees.
WHERE ARE THE ITEMS SHIPPED FROM?
We design our items in Scotland upon our high quality standards, then distributed to our worldwide warehouses to facilitate international shipping.
Each individual product may be shipped from different fulfilment centres across the globe. We have warehouses in UK, USA, Canada, Hong Kong, Australia.
WHAT ABOUT TRACKING?
Tracking numbers are automatically sent via email or text as soon as your order is packed. All orders are dispatched from our priority warehouses within 2-3 business days.
You can track your order by following the link sent to your email. You also can use that number on our tracking page or on the delivery carrier's official website to keep tabs on your order's whereabouts - OR just contact us for an update!
WHAT ABOUT RETURNS?
Our shipping department double checks every product and carefully packs every order to make sure you receive your order in its best condition.
If the product you received is Wrong/Missing/Defective, please reach out to us via our contact us form or via email email@example.com. We are happy to fix any and all mistakes ASAP, on our dime.
*See FAQ's page for more detailed shipping & return information
WHAT'S IN THE BOX?
All BK products come as standard in luxury sustainable cute pink packaging. The content include:
• x1 BK Cute Packaging Box
• x1 BK Pink Protective pouch
• x1 Polishing cloth
• x1 BK VIP card
WHAT PAYMENT METHODS ARE ACCEPTED?
The following methods of payment are accepted:
• All major credit/debit cards such as: Visa, MasterCard, Maestro, American Express, Discover, Diners Club, Pre-Paid Debit Cards etc...
• Sezzle - pay in 4 equal instalments, no credit required.
• Bank Transfer/Wire* per request
HOW TO I TAKE CARE OF IT?
Although majority of our jewelry is made waterproof with the most premium materials. We strongly recommend removing your jewelry before engaging in any activities that can lead to contact with moisture or friction (ie: washing your hands, sleeping and showering) to maintain luster and prolong life.
HOW CAN I CONTACT YOU?
Your shopping experience doesn't end after you check out. We're here every step of the way. Get direct support via email firstname.lastname@example.org or DM any of our social media. Our customer care team is trained to serve you. We're here to help with any of your inquiries or concerns.
Our representatives are always available.